FAQs

Everything You Want to Know.
Answered.

Quick answers to the most common questions about TheFlightWall.

TheFlightWall connects to your WiFi and displays live aircraft data of commercial aircraft, private jets, general aviation, helicopters, and more.

Flight Tracking Mode
Track a specific aircraft by entering a flight number, callsign, or tail number. Tracked flights show departure/arrival times, progress percentage, and the closest city or ocean the aircraft is flying over.

Area Tracking Mode
Select a location on the map and FlightWall displays all aircraft in that area. Set a custom radius around your home or draw precise shapes or polygons (e.g. focusing on a single runway). Maximum area: 1000km² (386.1mi²).

Once connected, FlightWall automatically updates in real time.

If the aircraft is broadcast on ADS-B yes. Due to the safety precautions around those flights some military jets show up and some do not.

FlightWall Mini — 320mm wide × 160mm tall
FlightWall WideScreen — 1280mm wide × 320mm tall

FlightWall Mini — 3 lbs · 18in (L) × 9in (W) × 2.5in (H)

FlightWall WideScreen — 19.5 lbs · 55in (L) × 16in (W) × 3.5in (H)

FlightWall Mini — USB-A with included power brick at the correct voltage and Amp requirements for your country.


FlightWall WideScreen — US plug; power supply rated 110V–240V.

We are constantly expanding where we can ship to. As of July 2026, The FlightWall Mini ships to the United States, United Kingdom, EU countries, and EEA countries (excluding Canary Islands), Australia and New Zealand. Soon we will be shipping to Canada + more countries added over time. To stay up to date follow our socials and join our email list!

FlightWall uses global aircraft data and works in many locations worldwide. Data coverage may be limited in parts of the Middle East, Africa, Russia, China, and a few other areas.

1. Damaged or Defective Items
Return within 30 days of delivery. Free prepaid shipping label provided. Choose a full refund or replacement. Covers damaged screens, power issues, and WiFi problems.

2. Standard Returns (Functional Items)
Accepted within 10 days of delivery in original packaging and will be refunded full device cost minus a $10 USD restocking fee.

How to start a return: Email contact@theflightwall.com with your order number and reason. Full policy at theflightwall.com/policies/refund-policy.

FlightWall only works on 2.4 GHz WiFi (standard home WiFi). Most dual-band households have both 2.4 GHz and 5 GHz supported by default and all WiFi routers have the ability to have a 2.4 GHz band. 

In the case you only have 5 GHz, contact your network provider and ask them to split off a 2.4 GHz connection — this is fairly typical for most routers. 

A mobile hotspot also works great.

No, unfortunately there is no Ethernet port. FlightWall connects via 2.4 GHz WiFi only.

 "Network Check Failed" issue

This mainly affects eero Mesh WiFi routers. Try these steps in order:

1. Test with a mobile hotspot first to confirm the device can connect.

2. Disable Local DNS Caching: eero App → Settings → Network Settings → Local DNS Caching → Off

3. Set custom DNS — Primary: 8.8.8.8 or 1.1.1.1 · Secondary: 8.8.4.4 or 1.0.0.1

4. If you have eero Secure, whitelist theflightwall.com, cdn.theflightwall.com, and api.theflightwall.com (screenshots here). Check the FlightWall device isn't paused or blocked.

5. Create a Guest Network — this usually resolves all remaining issues.

Still stuck? Email contact@theflightwall.com.

Try restarting the device and following the setup process again — sometimes the WiFi chip doesn't detect all nearby networks. If that doesn't work, enter the WiFi name manually in the app.

No. Once your FlightWall is connected to WiFi, you can change all settings from any WiFi network or on cellular data from anywhere in the world.

Yes. Download TheFlightWall App and scan the QR code shown during setup (accessible by unplugging and replugging the device), or connect manually using the device ID and password. All connected users can view and control it from any network.

Three dots appear when there are no flights in your current radius matching your filter settings. Make sure the area is large enough and that you haven't applied too many constraining filters.

Try moving your radius to a busy location (eg. LAX) to see if your device is correctly picking up flights. Once you have confirmed that please change it back to your desired location and don’t forget to press save!

Try scanning through ‘TheFlightWall’ App in low light from at least 4–5 feet away. If that doesn't work, connect manually in the app entering both the Device ID and password.

Go into your phone's wifi settings (not the FlightWall app) and manually connect to the FlightWall network. Then return to the app — it should detect the connection and proceed automatically.

Go into your device settings, forget the FlightWall network, then try to reconnect from scratch. We cannot provide a password as they are unique to your device.

Alt — Altitude  ·  Spd — Speed  ·  Trk — Degrees from North  ·  Vr — Vertical Rate (Up or Down)

It is a six-digit code shown at startup or in the app under Device → System → Device Information. This code is helpful when reaching out to our contact team to identify the device if you face any technical issues with your product.

Both the Mini and WideScreen display up to 5 flights at a time. A message is shown on screen if there are too many flights to display and you can adjust all of these settings in your ‘device layout’ tab in ‘TheFlightWall’ App.

In TheFlightWall App, open your display → Layout tab → set Layout Template to Layout Template - Default → scroll down, enter your anchor airport → save your changes.

One way would be to drop your pin at the appropriate location, and set your radius and altitude. You can also set a polygon shape for areas of your choice. This may take some trial and error, and if you see three loading dots – that just means there are no applicable flights with your settings.

Search filters allow you to refine results by aircraft type, airlines, altitude or speed filters via ‘TheFlightWall’ App under the ‘area tracking’ tab.

The app units and display units are controlled separately to allow for maximum customization. In ‘TheFlightWall’ App:

  1. Open your device → Display Layout tab
  2. Ensure Layout Template is set to Technical or No Logo
  3. Go to Edit Layout Settings
  4. Set Display Units to metric or imperial
  5. Save and allow the display a moment to refresh

The units setting in the app itself only affects what you see in the mobile app.

We've built relationships with a handful of data partners to provide global flight information updated every 10 seconds. If any data is not showing up correctly or as N/A please reach out to our team with examples and they would be more than happy to work to get these incorporated where possible.

No — for the foreseeable future all data costs are included in the product price. We may add new features or switch to a low-cost subscription depending on external circumstances.

The app collects device identifiers (e.g. serial number, IP address) and approximate location data, but does not collect names, email addresses, or other direct personal identifiers. Please refer to our privacy policy.

Please reach out via the contact page or submit an issue report directly in the app. We are eager to improve data accuracy for all FlightWall users.