FAQ

TheFlightWall connects to your WiFi and displays live aircraft data of commercial aircraft, private jets, general aviation, helicopters, and more.

You can use FlightWall in two simple tracking modes:

Flight Tracking Mode
Track a specific aircraft by entering a flight number, callsign, or tail number. Tracked flights will show departure/arrival times and progress percentage (if the flight has a published route), and the closest city or ocean the aircraft is flying over.

Area Tracking Mode
Want to watch everything flying nearby? Select a location on the map and FlightWall will display all aircraft in that area.
You can:
- Set a custom radius around your home
- Create precise shapes or polygons (for example, focusing on a single runway)

The maximum area you can set is 800km² (308.88mi²). This makes it easy to monitor your local airspace exactly the way you want.

Once connected, FlightWall automatically updates in real time, turning your display into a live window into the skies.

- FlightWall - Mini is 320mm wide x 160mm tall

- FlightWall - WideScreen is 1280mm wide x 320mm tall

- When shipped the FlightWall - Mini box containing product is 3 pounds and is 18 inches (L) x 9 inches (W) x 2.5 inches (H)

- The FlightWall - Widescreen box containing product is 19.5 pounds and is 55 inches (L) x 16 inches (W) x 3.5 inches (H)

- FlightWall - Mini is USB A with included power brick at correct voltage depending on the country.

- FlightWall - Widescreen has a US plug and the power supply is rated for 110v to 240v

Unfortunately we currently only sell to the US due to electronics regulations but are getting ready to sell in Europe, UK, and Australia starting around early April 2026, then other countries shortly after depending on demand.

The data for our product is global however unfortunately our data isn’t fully comprehensive in the Middle East, Africa, Russia, China, and a few other regions.

The return policy can be found here: https://theflightwall.com/policies/refund-policy

We want you to be completely satisfied with your purchase. If you need to make a return, please review the guidelines below to determine which return process applies to you.

1. Damaged or Defective Items
If you received a broken item, or if your product becomes defective shortly after use, we will make it right at no cost to you.
- Eligibility: You may return damaged or broken items within 30 days of the purchase date.
- Shipping Cost: Free. We will provide a prepaid shipping label.
- Resolution: You may choose a full refund or a replacement item.
- Covered: Damaged screens, lack of power, no wifi broadcasted.

2. Standard Returns (Functional Items)
If you simply changed your mind or the item isn't quite what you expected, you may still return it provided it is in working condition.
- Eligibility: Returns are accepted within 10 days of the delivery date.
- Condition: The item must be fully functional and in its original packaging.
- Shipping Cost: Customer pays. Return shipping is the customer’s responsibility (or deducted from the refund amount).

How to Start a Return
To initiate your return, please follow these steps:
- Contact Us: Email us at contact@theflightwall.com
- Provide Details: Provide your Order Number and the reason for the return (e.g., “Arrived Broken” or “Changed Mind”).
- Receive Label: If the item is broken, we will email you a free prepaid shipping label. If the item is functional, you will receive instructions on how to ship the package back to us.
- Pack & Ship: Securely pack the item and drop it off at the designated carrier. Once we receive and inspect the return, your refund will be processed.

Unfortunately the device only works on 2.4 GHz WiFi (standard home WiFi). If you only have 5 GHz contact your network provider and ask if they can spit off a 2.4 GHz connection, this is fairly typical for WiFi networks.

No, unfortunately there is no Ethernet port.

The device can have difficulty connecting to some routers, so you may have seen the "Network check failed" error on screen.

From what we've seen, this mainly affects eero Mesh WiFi routers. If that's what you have, please follow the troubleshooting steps below. If you have a different router, please follow similar steps according to your routers settings.

1. Try connecting to a mobile hotspot (optional but a good test)
- Turn on a mobile hotspot on your phone and connect the display to that.
- This will allow you to test the device can connect and download the latest firmware updates.

2. Disable Local DNS Caching:
- Eero App → Settings → Network Settings → Local DNS Caching → Off

3. Set Custom DNS (Google or Cloudflare):
- Eero App → Settings → Network Settings → DNS → Custom DNS
- Primary: 8.8.8.8 or 1.1.1.1
- Secondary: 8.8.4.4 or 1.0.0.1

4. If you have Eero Secure:
- Add theflightwall.com, cdn.theflightwall.com, and api.theflightwall.com to the Allowed Sites list (see here for screenshots)
- Check that the FlightWall device isn't paused or blocked

5. Create a Guest Network

- On the EERO this seems to get around all of the network check issues.

If you've tried all those and it still doesn't work, please reach out to us at contact@theflightwall.com

Try restarting the device and following the setup process again, sometimes the WiFi chip doesn’t see all the networks in the area. If that doesn’t work, enter the WiFi name manually.

Nope, after your FlightWall is connected to WiFi you can change settings from any WiFi network or on cellular.

- Alt: Altitude
- Spd: Speed
- Trk: Degrees from North
- Vr: Vertical Rate (Up or Down)

Both the FlightWall - Mini and FlightWall - Widescreen only display 5 flights at a time. A message is shown on screen if there’s too many flights and not enough time to show them all.

To see the arrivals and departures of a specific / home airport go into TheFlightWall App, click on the display that you want this setting on. Under the ‘Layout’ tab, make sure your Layout is set to ‘Layout Template - Default’, scroll down and enter your anchor airport, and remember to save your changes.

This fully depends on your setup! If you have a view we recommend drawing a shape on the map as close as possible to what you can see on a clear day. This might take some trial and error. Otherwise setting a radius around your location with an altitude filter near an airport is a good way to capture departures and arrivals.

Our search filters allow you to refine your results by altitude, aircraft type, and area.

We’ve built relationships with a handful of data partners to provide global flight information updated every 10 seconds.

No, for the foreseeable future all data costs are included in the product price. However we may add new features and/or switch to a low-cost subscription depending on external circumstances.

The app collects device identifiers (e.g., serial number, IP address) and approximate location data, but does not collect names, email addresses or other direct personal identifiers. Please refer to our privacy policy.

Please reach out to let us know or submit an issue report in the app. We are eager to improve the data accuracy for all FlightWall users.